Terms of use and sale

These terms concern AgentsMail, operated by MIKE MC FORMATIONS LLC, and the person or organisation using or purchasing the service. Both businesses and consumers with legal capacity to contract may use the service. Anyone acting for an organisation must be authorised to bind it.

The features, prices and limits of the selected offer presented before ordering supplement these terms. The DPA sets out the obligations for processing data entrusted by the customer and must form part of an agreement accepted by the parties. Merely viewing these pages or the DPA does not prove contractual acceptance. The privacy policy provides information; it is not blanket consent to processing or marketing.

AgentsMail provides contact and list management, templates and campaigns, automated sequences and statistics, according to the offer and available features. API and MCP connections allow you to authorise tools or agents to act for your organisation.

Provide accurate information, protect access credentials and limit member and tool permissions. Check your agents’ instructions, particularly before imports or sends. Revoke unnecessary access and report unauthorised use. No subscription guarantees message receipt, inbox placement or commercial results.

The total price, currency, applicable taxes, billing period and recurring or one-off nature of the purchase are presented before payment. Public prices appear on the Pricing page. Payments are processed through Stripe; the offer purchased is specified at checkout.

Subscriptions renew at the frequency stated at purchase until cancelled. Credits and quotas limit sends or available features. Validity, allocation renewal and rollover rules depend on the displayed offer; do not assume indefinite retention. Purchasing credits does not authorise sending to contacts without a lawful basis.

The financial consequences of a plan change are those displayed before confirmation. A new price does not retroactively change an already paid period. A payment problem may lead to restricted access after notice and an opportunity to remedy it, subject to mandatory rights.

The account billing area provides subscription management and cancellation. The effective date is displayed in the cancellation flow and confirmation. Contact support@agentsmail.io if you encounter difficulties. Cancelling renewal does not delete the account, organisations or their data.

Retrieve contacts and content before requesting deletion or closing an organisation. Use available exports or contact support for other data. Export options and access limits depend on available features. The DPA governs return and deletion of entrusted data. Records legally required or necessary for a dispute may be retained for that limited purpose. Immediate erasure of all backups is not promised.

Statutory refund rights remain applicable, particularly for withdrawal or lack of conformity. No blanket no-refund rule overrides them; any additional commercial refund requires express agreement.

If you are a consumer covered by European or French distance-selling rules, you generally have 14 days from conclusion of the service contract to withdraw without giving a reason. Send an unambiguous statement to support@agentsmail.io or MIKE MC FORMATIONS LLC’s postal address. The model form below is optional.

The statutory refund is made within 14 days of receipt of your decision, using the original payment method unless you expressly agree to another method without fees. If you expressly requested performance before the withdrawal period expired, a proportionate amount for the service actually provided may be payable under the statutory conditions. Activating an ongoing subscription does not itself remove this right. For a fully performed service, loss of the right requires the consents and disclosures required by law; digital-content exceptions do not automatically apply to a SaaS subscription.

Model withdrawal form — To MIKE MC FORMATIONS LLC, 1704 Llano St Ste B-1433, Santa Fe, NM 87505, USA; support@agentsmail.io. I/We hereby give notice that I/We withdraw from my/our contract for the following service. Consumer to supply: service and order reference; order date; consumer name(s); address; date; signature only if sent on paper. Delete as appropriate.

Consumers benefit from applicable statutory guarantees, including conformity of digital services, which these terms do not limit. For continuous supply, the trader is responsible for defects appearing during the contractual supply period. Updates needed to maintain conformity are due under the applicable statutory conditions.

Conformity may be requested free of charge, without undue delay and without significant inconvenience. Where the law allows, a price reduction or termination is available. Latent-defect rights also apply where relevant. Send requests to support@agentsmail.io.

• French Consumer Code — digital services, Articles L224-25-12 onwards

You must be able to explain your contacts’ source, the lawful basis for processing and the right to send each category of message. Consumer marketing generally requires prior consent. The existing-customer exception requires, among other conditions, an actual sale or service, similar products or services from the same legal entity, and an opportunity to object at collection and in every message. Being a former customer or student is not enough. Business marketing has its own conditions, including relevance to the recipient’s profession and an opportunity to object.

Clearly identify the sender and maintain simple, free unsubscribe options. Respect unsubscribes, complaints and blocks; do not circumvent an objection through a new import, list or tool. Unlawfully collected lists, impersonation, illegal content, fraud, malware and evasion of limits are prohibited.

Permission to send an email is not permission to track opens or clicks. Inform recipients and obtain the required consent or establish an applicable exemption before tracking. If the available features cannot meet these obligations for a campaign, contact support before sending it.

You retain rights in your content and authorise hosting, technical copying, transmission and display only as needed for the functions you request. You must hold the necessary rights and permissions. Entrusted data is processed under documented instructions and the applicable DPA.

Each party is responsible for its obligations under applicable law. Technical limits, interruptions, third-party services and abuse controls may affect the service; no quantified availability is guaranteed unless expressly agreed. This does not exclude AgentsMail’s liability where it arises, nor mandatory consumer guarantees or remedies.

Illegal use, security risks, complaints or exceeding limits may justify proportionate suspension. Users are informed of the reason and available remedies where possible and compatible with security and law. Urgent risks may require immediate action.

Documents carry a version and date. A contractual change affecting an ongoing contract must be notified and meet applicable information and acceptance requirements; publishing a new page does not constitute retroactive acceptance.

Send complaints first to support@agentsmail.io. Consumers retain remedies and, where applicable, access to consumer mediation. These terms do not designate a mediator. No clause imposes exclusive US jurisdiction or removes mandatory consumer protections or competent courts in the consumer’s country of residence.